Duration of the course: 6 DaysFees: INR 4000 / $ 80 / AED 250
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.Peter Drucker
We are exposed to customer service (of one kind or another) at least once a day, every day of the week, fifty-two weeks of the year. There are times when individuals, organizations and companies take the provision of good service, and the people who deliver it, for granted. We should not – giving top quality Customer Service is an art form.
Customers love and cherish companies that treat them the way they (the customer) want to be treated. People are now prepared to pay more for good service. So the providers of the good service – YOU – are gems beyond price these days.
Whatever your reasons for considering this course, we can promise you that you will get even more than you might have thought from its contents. You will most likely pick up things you might not have considered before, or even been aware of – CRM for example!
This course will focus on these topics: